Top Questions:

About Delivery

Orders are shipped on Thursday by 3pm. All orders received after 9am Thursday will not be dispatched until the next Thursday.

​All UK mainland parcels are shipped via the 1st Class Recorded ‘Signed For’ service, or ‘Special delivery’. UK Mainland Delivery is free of charge.  International  Delivery will be quoted by email when you enquire in advance of your order. These prices are subject to change at any time without notice.
 
Please allow us up to 5 working days to process your order. You will receive an email once your order has been dispatched. 

UK orders can take up to 15 working days to be delivered through Royal Mail, but should usually arrive in 1-5 working days. International Order delivery timescales will be quoted by email at the time of order.
  
We will deliver to you as soon as reasonably possible. If you have not received your order by the times stated below please let us know as soon as possible, we will be unable to help you if more than 3 months have passed from the date of dispatch. 
 
We are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you still have not received your order after the normal 15 day (for UK Mainland Orders) or 28 day (for International Orders) delivery period has expired, you can contact us at [email protected] we will aim to respond promptly to confirm your order status. 

Do you sell framed Artwork?

From framing advice through to bespoke hand finished, even backlit frames, Lou is happy to advise on framing options, or look into bespoke framing.

Please see the individual artwork details for information on sizing.

Art Authentication

loutheartist Limited provides each artwork, including prints, with an Authentication Certificate.

​ORIGINALS: loutheartist’s signature on this document attests that she has personally made, signed and named the original artwork.

Original artworks should be displayed away from direct sunlight and fluorescent lighting as they can fade the colours.  Do not hang in a bathroom or other area of high humidity.  To keep the collage flat, it is recommended that the artwork is mounted directly behind glass, not in a box frame, as foil can be affected by different atmospheres and this may cause the collage to not look completely flat, after time.
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PRINTS: loutheartist’s signature on the certificate attests that she has personally inspected, approved, numbered and signed each print as an authentic reproduction of her original foil collage artwork.

​The production of each fine art giclee print utilises Arches 100% 310gsm cotton paper and archival pigmented inks engineered to last a minimum of 100 years. In addition, each print receives a textured UV coating. With proper care this fine art giclee print will be enjoyed for generations.

Payment Security

loutheartist Limited uses PayPal checkout.

PayPal is a service that enables you to pay, get paid, and send money. When you sign up for a PayPal account, you have the flexibility to add your debit, credit card, or bank account to your account or funds can be added from a MoneyPak.

PayPal keeps your financial information securely encrypted and doesn't share it with sellers or merchants, PayPal will also store your billing and shipping information so you don't have to enter it every time - making checkout fast.

Reproduction & Copyright

​Original works may not be reproduced without the consent of the artist.  The artist retains the copyright for self-promotion and reproduction.  

Please contact [email protected] if you would like to discuss licensing.

Why have a deckled edge?

Many fine art works, and indeed, hand-made, fine art finished, or digital prints deckle the paper edge.  This once considered imperfection, as the byproduct of the hand-made paper-making process, is now used to make an original, or print, artwork appear even more interesting and valuable.
 
loutheartist likes to use heavyweight 100% cotton paper, made by Arches.  This is the same paper used by many of the greats, including Van Gogh, Matisse, Chagall, Picasso, Braque, Miro, Dali, Warhol, Alechinsky, among others, as well as great art publishers over many years, and it comes with a deckled edge due to the traditional and recent blend of manufacturing processes used.