PRIVACY POLICY
Louise Hiley is committed to protecting and respecting your privacy.
This policy (together with my terms of use and any other documents referred to on it) sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me. Please read the following carefully to understand our views and practices regarding your personal data and how I will treat it. By visiting www.louisehiley.com you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Louise Hiley of Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
INFORMATION I MAY COLLECT FROM YOU
I may collect and process the following data about you:
· Information you give me about yourself. You may give me information about you by filling in forms on my site www.louisehiley.com (my site) or by corresponding with me by phone, e-mail or otherwise. This includes information you provide when you register to use my site, subscribe to my service, search for a product, place an order on our site, enter a competition, promotion or survey and when you report a problem with my site. The information you give me may include your name, address, e-mail address and phone number, financial and credit card information.
· Information I collect. With regard to each of your visits to our site I may automatically collect the following information:
· technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from my site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call my customer service number.
· Information I receive from other sources. I may receive information about you if you use any of the other websites I operate or the other services we provide. In this case I will have informed you when I collected that data that it may be shared internally and combined with data collected on this site. I am also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES
My website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse my website and also allows me to improve my site. For more information on the cookies I use and the purposes for which I use them see our Cookie policy.
USES MADE OF THE INFORMATION
I use information held about you in the following ways:
Information you give to me.
I will use this information:
· to carry out my obligations arising from any contracts entered into between you and me and to provide you with the information, products and services that you request from me;
· to provide you with information about other goods and services I offer that are similar to those that you have already purchased or enquired about;
· to provide you, or permit selected third parties to provide you, with information about goods or services I feel may interest you. If you are an existing customer, I will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where I permit selected third parties to use your data, I (or they) will contact you by electronic means only if you have consented to this. If you do not want me to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which I collect your data (the registration form);
· to notify you about changes to my service;
· to ensure that content from my site is presented in the most effective manner for you and for your computer.
Information we collect about you.
I will use this information:
· to administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
· to improve my site to ensure that content is presented in the most effective manner for you and for your computer;
· to allow you to participate in interactive features of my service, when you choose to do so;
· as part of my efforts to keep my site safe and secure;
· to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
· to make suggestions and recommendations to you and other users of my site about goods or services that may interest you or them.
Information I receive from other sources.
I may combine this information with information you give to me and information I collect about you. I may use this information and the combined information for the purposes set out above (depending on the types of information I receive).
DISCLOSURE OF YOUR INFORMATION
I may share your personal information with any member of my group, which means my subsidiaries, my ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
I may share your information with selected third parties including:
· Business partners, suppliers and sub-contractors for the performance of any contract I enter into with them or you.
· Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. I do not disclose information about identifiable individuals to my advertisers, but I may provide them with aggregate information about our users (for example, I may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). I may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). I may make use of the personal data I have collected from you to enable me to comply with our advertisers' wishes by displaying their advertisement to that target audience.
· Analytics and search engine providers that assist me in the improvement and optimisation of my site.
I may disclose your personal information to third parties:
· In the event that I sell or buy any business or assets, in which case I may disclose your personal data to the prospective seller or buyer of such business or assets.
· If Louise Hiley or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
· If I am under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply my terms of use and other agreements; or to protect the rights, property, or safety of Louise Hiley, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
PRIVACY POLICIES OF OTHER WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
[email protected], or write to us at Loutheartist Limited of Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected], or write to us at Louise Hiley Limited, Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
HOW TO CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
This policy (together with my terms of use and any other documents referred to on it) sets out the basis on which any personal data I collect from you, or that you provide to me, will be processed by me. Please read the following carefully to understand our views and practices regarding your personal data and how I will treat it. By visiting www.louisehiley.com you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Louise Hiley of Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
INFORMATION I MAY COLLECT FROM YOU
I may collect and process the following data about you:
· Information you give me about yourself. You may give me information about you by filling in forms on my site www.louisehiley.com (my site) or by corresponding with me by phone, e-mail or otherwise. This includes information you provide when you register to use my site, subscribe to my service, search for a product, place an order on our site, enter a competition, promotion or survey and when you report a problem with my site. The information you give me may include your name, address, e-mail address and phone number, financial and credit card information.
· Information I collect. With regard to each of your visits to our site I may automatically collect the following information:
· technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from my site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call my customer service number.
· Information I receive from other sources. I may receive information about you if you use any of the other websites I operate or the other services we provide. In this case I will have informed you when I collected that data that it may be shared internally and combined with data collected on this site. I am also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
COOKIES
My website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse my website and also allows me to improve my site. For more information on the cookies I use and the purposes for which I use them see our Cookie policy.
USES MADE OF THE INFORMATION
I use information held about you in the following ways:
Information you give to me.
I will use this information:
· to carry out my obligations arising from any contracts entered into between you and me and to provide you with the information, products and services that you request from me;
· to provide you with information about other goods and services I offer that are similar to those that you have already purchased or enquired about;
· to provide you, or permit selected third parties to provide you, with information about goods or services I feel may interest you. If you are an existing customer, I will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where I permit selected third parties to use your data, I (or they) will contact you by electronic means only if you have consented to this. If you do not want me to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which I collect your data (the registration form);
· to notify you about changes to my service;
· to ensure that content from my site is presented in the most effective manner for you and for your computer.
Information we collect about you.
I will use this information:
· to administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
· to improve my site to ensure that content is presented in the most effective manner for you and for your computer;
· to allow you to participate in interactive features of my service, when you choose to do so;
· as part of my efforts to keep my site safe and secure;
· to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
· to make suggestions and recommendations to you and other users of my site about goods or services that may interest you or them.
Information I receive from other sources.
I may combine this information with information you give to me and information I collect about you. I may use this information and the combined information for the purposes set out above (depending on the types of information I receive).
DISCLOSURE OF YOUR INFORMATION
I may share your personal information with any member of my group, which means my subsidiaries, my ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
I may share your information with selected third parties including:
· Business partners, suppliers and sub-contractors for the performance of any contract I enter into with them or you.
· Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. I do not disclose information about identifiable individuals to my advertisers, but I may provide them with aggregate information about our users (for example, I may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). I may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). I may make use of the personal data I have collected from you to enable me to comply with our advertisers' wishes by displaying their advertisement to that target audience.
· Analytics and search engine providers that assist me in the improvement and optimisation of my site.
I may disclose your personal information to third parties:
· In the event that I sell or buy any business or assets, in which case I may disclose your personal data to the prospective seller or buyer of such business or assets.
· If Louise Hiley or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
· If I am under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply my terms of use and other agreements; or to protect the rights, property, or safety of Louise Hiley, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
PRIVACY POLICIES OF OTHER WEBSITES
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at [email protected]
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
[email protected], or write to us at Loutheartist Limited of Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected], or write to us at Louise Hiley Limited, Stanford House, Croston Close, Alderley Edge, Cheshire, SK9 7BX.
HOW TO CONTACT THE APPROPRIATE AUTHORITY
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.